Velkibd pro Privacy Policy – Your Data Is Safe With Us

1Introduction & Scope

Velkibd Pro Your privacy is our top priority. We believe your personal information belongs solely to you, and protecting it is our responsibility. This privacy policy has been crafted with Bangladesh users in mind.

This policy applies when you:

• Velkibd ProVisits our website
• Create an account or log in
• Place bets or carry out payment transactions
• Contact our support team
• Participate in any of our promotional offers

This policy may be updated from time to time. Continued use of the platform after any changes constitutes your acceptance of the revised policy.

2What information is collected

Velkibd Pro Only the necessary information is collected — we never ask for anything beyond what's needed. The information we collect includes:

3How we collect your information

Velkibd Pro Information is collected in several ways:

• Directly from you: Through registration forms, KYC documents, support chat, and payment forms.
• Automatically: While you browse the website, your device and usage information is collected via cookies and log files.
• From payment processors: Payment confirmation details are received when transactions are completed via Mobile Pay, Nagad, Rocket, or bank transfer.
• From Third Parties: NID verification details may be obtained through identity verification services.

In all cases, you are informed before your data is collected, and your consent is obtained where required.

4How Your Information Is Used

Information collected is used solely for the following purposes:

• Account management: For registration, login, password reset, and profile updates.
• Payment Processing: To process deposit and withdrawal transactions.
• Customer Support: To resolve your issues and provide support.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Compliance: To respond to lawful requests from law enforcement authorities.
• Service Improvement: To analyze usage patterns and improve your experience on the platform.
• Promotional Communications: With your consent, to send you information about bonuses and offers. You may withdraw this consent at any time.

5Sharing Information with Third Parties

Velkibd Pro May share information in limited circumstances:

• Payment Processors: Necessary information is shared with Mobile Pay, Nagad, Rocket, or your bank to process transactions.
• Identity Verification Services: Limited data may be shared with authorized verification providers to complete KYC.
• Legal authorities: We are legally required to disclose information when ordered by a court or upon a valid request from law enforcement authorities.
• Anti-Fraud System: Certain information may be shared with security agencies for fraud prevention purposes.

Outside of these cases, your information is never shared. All third parties are contractually bound to uphold our privacy standards.

6Cookie Policy

Cookies are small files stored in your browser. Velkibd Pro Uses the following types of cookies:

• Essential Cookies: For login sessions and security purposes. The website cannot function without these.
• Functional Cookies: To remember your preferences such as language and theme.
• Analytics Cookies: To understand how the platform is used, without collecting any personally identifiable information.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to stop working.

7Data Retention & Deletion

How long your data is retained depends on the type of information and applicable legal requirements:

• Account information: For as long as your account is active and up to 5 years after closure (as required by law).
• Transaction details: Retained for up to 7 years in accordance with financial regulations.
• Support Conversations: Up to 2 years after the issue is resolved.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 1 year.

Data is securely deleted after the legal retention period ends. You may also request early deletion, though certain data may need to be retained to meet legal obligations.

8Your Rights

Regarding your personal data, you have the following rights:

• Right to know: You can request to see what personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information we hold.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Object: You can opt out of marketing communications at any time.
• Data Portability: You can request a copy of the data we hold about you.

To exercise any of these rights support@velkibdpro.appEmail us or reach us via live chat. We will respond within 30 business days.

9Children's Privacy

Velkibd Pro's services are intended for users aged 18 and above. We do not knowingly collect any information from anyone under 18.

If we discover that a minor has attempted to use our platform, that account will be immediately closed and all associated data will be deleted.

10Security Measures

To keep your information secure Velkibd Pro Measures taken:

• SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security on your account.
• Regular security audits: Regular testing to identify system vulnerabilities.
• Access Control: Only authorized personnel have access to specific data.
• Firewall & Intrusion Detection: To protect against cyberattacks.
• Data Backup: Regular backups to ensure no data is ever lost.

If you notice any suspicious activity on your account, change your password immediately and let us know.

11Policy updates

This Privacy Policy may be updated due to business needs or changes in applicable law. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, you will be notified via your registered email or mobile number.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly to stay informed about our latest policy.

12Contact

For any privacy-related questions, concerns, or requests, please get in touch with us:

• Email: support@velkibdpro.app
• Live chat: Chat button at the bottom-right corner of the website
• Time: 24 hours a day, 7 days a week

We typically respond within 24 hours. For complex matters, it may take up to 30 business days.